Last updated: January 2025
Talent Co-op, LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your information when you use our career coaching platform and services.
1. Information We Collect
Information You Provide
- Account information (name, email address, password)
- Profile information (phone number, mailing address, work authorization status)
- Professional information (skills, years of experience, salary expectations, job preferences)
- Documents you upload (resumes, cover letters, portfolios, reference lists)
- Job application information you track (companies, roles, statuses, interview notes)
- Communications with your coach and our team
- Feedback and survey responses
Information Collected Automatically
- Usage data (pages visited, features used, time spent on platform)
- Device information (browser type, operating system, device type)
- Log data (IP address, access times, referring URLs)
- Cookies and similar tracking technologies
Information from Third Parties
- Contact information from email enrichment services (with your authorization)
- Public profile information from professional networking sites
- Job posting data from public job boards
2. How We Use Your Information
We use your information to:
- Provide and deliver our coaching services
- Personalize your experience and recommendations
- Track your job search progress and provide insights
- Generate AI-powered interview preparation documents
- Communicate with you about your account, services, and updates
- Send job search tips, resources, and relevant opportunities
- Improve our platform and develop new features
- Prevent fraud and ensure security
- Comply with legal obligations
3. AI and Automated Processing
We use artificial intelligence and automated systems to enhance our services:
- Generating personalized interview preparation materials
- Matching you with relevant job opportunities
- Suggesting improvements to your resume and profile
- Analyzing job descriptions for interview preparation
AI-generated content is provided as a tool to assist your job search and should be reviewed and customized by you. We do not make automated decisions that have legal or similarly significant effects without human oversight.
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Companies that help us operate our platform (hosting, email services, analytics, payment processing)
- Coaching Team: Your assigned coach and our operations team to provide services
- Third-Party Tools: Email enrichment and outreach automation services, only with your authorization and for the purpose of supporting your job search
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, privacy, safety, or property
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication with password hashing
- Role-based access controls limiting data access to authorized personnel
- Regular security assessments and monitoring
- Secure data centers with physical and environmental controls
While we take reasonable precautions, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitations on how we use your data
To exercise these rights, contact us through the platform or at the email provided during your onboarding. We will respond to requests within 30 days.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account termination:
- You may download your documents before account closure
- We retain certain data for legal and compliance purposes
- Aggregated, anonymized data may be retained for analytics
- Backup data is deleted according to our retention schedule
8. Cookies and Tracking
We use essential cookies to operate the platform:
- Authentication cookies: Keep you logged in
- Preference cookies: Remember your settings
- Security cookies: Protect against fraud
We do not use third-party advertising cookies. Analytics cookies help us understand how the platform is used and may be blocked by your browser settings.
9. Third-Party Links
Our platform may contain links to third-party websites (job boards, company career pages, professional networks). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of sales (we do not sell personal information). Contact us to exercise these rights.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Your continued use after changes constitutes acceptance. We encourage you to review this policy periodically.
14. Contact Us
For privacy-related questions, concerns, or to exercise your rights, please contact Talent Co-op, LLC through the platform or at the email provided during your onboarding.